The challenge
Launching Reál’s TikTok channel posed a significant challenge, as it involved bringing a traditional retail brand closer to younger generations. The biggest task was to move Reál’s communications away from the world of traditional promotional leaflets and price-focused messaging, and to establish a presence with content tailored to the platform. In addition, we had to find a tone that was at once authentic, light-hearted and natural for TikTok users. Another challenge was ensuring the brand could respond in a timely manner to rapidly changing trends and meme culture.
By launching the channel, Progressive responded to a clear consumer need: today’s shoppers are no longer just looking for products and promotions, but also for a brand experience. The young target audience is increasingly turning to social media for information, so it is important that – like its competitors – Reál is present where attention is truly focused. TikTok has provided an opportunity for the brand to become more relatable, connecting with its audience through humour and everyday situations. In this way, Reál can not only increase its reach but also build a more modern and likeable brand image.