The challenge
For OMV, the launch of the MyStation app represented not only the introduction of a new digital product, but also a shift in approach to the customer experience. The challenge was to present a complex, multi-functional platform – integrating the SuperShop loyalty programme, discounts and personalised offers – in a way that was clear, dynamic and in line with today’s expectations. Furthermore, the campaign had to both educate and engage users across multiple channels with a consistent message.